The Coldwell Banker Ultimate Service® Program


When it comes to real estate, it seems like everybody talks about customer service. But service isn't just talk. At Coldwell Banker, we recognize that you want more than just conversation. You want a commitment to action. That's why we've created Ultimate Service®, a system that puts you in control. Ultimate Service® delivers real value and assures you the highest possible level of customer satisfaction.  
 
While it might be nice to know how many homes we sell in a year or how many sales representatives we have across the country - are those the number that really matter?  We believe the most meaningful indicator of any real estate company's performance is customer satisfaction.  If the quality of our service leads to your satisfaction - 100% satisfaction - then we will have accomplished what we set out to do.  Isn't that really the only measurement that matters to you, too? 
 

 

1.  We Listen

  

Listening is the first vital step in our efforts to provide the most customer-focused service in the Canadian real estate industry.  We want to know what things are most important to you, the customer.  Tell us.  We'll listen.

  

  
2.  Together, We Set Our Written Service Standards
  

Experience has been a good teacher.  Over the years, we've developed and refined writen standards of service, real estate procedures and practical training programs to assure each customer that our promise to deliver extraordinary service is a promise that can, and will, be kept.

 

Together we'll develop a customized service plan that reflects your specific needs. We will live up to these written commitments, or you have the right to cancel your Buyer's or Seller's agreement. How's that for service on your terms!

 
 
3.  You Evaluate Us
 

Your complete satisfaction is the singular goal of Coldwell Banker Ultimate Service®.

 

That's why when our job is done, we will ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.  We've surveyed thousands of customers from coast to coast. Their needs, wishes and expectations have helped us establish the high standards of performance we work so hard to provide to every customer - every time.  We believe it's the most critical analysis of service performance in the real estate industry.

 
 
The Result: Ultimate Service®
 

We take everything we've learned along the way and use it to continually improve the services we offer. Over 100 years ago, Coldwell Banker was formed on the fundamental premise of placing our customers' needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.

 

If you're looking for a complete program backed by the best guarantees in the business, that puts you in control, come to Coldwell Banker.  Discover for yourself what Ultimate Service® is all about. 

 

Ultimate Service® for Home Sellers

Ultimate Service® for Home Buyers

A Message from Coldwell Banker's Canadian President

More Information

Chris Dudeck
Office:204.985.4300
Mobile:866.591.7849
Coldwell Banker Preferred Real Estate
6 - 1530 Taylor Avenue
Winnipeg, MB
R3N 1Y1
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